Contact Us

Get in touch

We’re here to help with any questions, concerns, or feedback. Whether it’s about your order, our products, or anything else — drop us a message and we’ll get back to you within 24 hours.

Address

1968 S. Coast Hwy, CA 92651

Phone

(437) 402-2459

Email

support@homegearup.com

Frequently asked questions

Have a question? We’ve got answers! Below are some of the most common queries from our customers.
Need help with something else? Don’t hesitate to contact us.

HOW CAN I TRACK MY ORDER?

When your item has been shipped out, you will receive a confirmation E-Mail right after.

If you have received a tracking code, then please go HERE or directly to the couriers website.

In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.

Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.

WHEN WILL MY TRACKING INFORMATION APPEAR?

In case you’ve received a tracking code (read what it needs to qualify to get a code in “HOW CAN I TRACK MY ORDER?”) – it will take 48-72 hours for the tracking ID to appear on the page of the carrier, for example USPS.

The reason for the time delay is caused by the fact, the first tracking event only shows up, once the shipment was handed over to us, i.e. – once the shipment has left the fulfillment center of your online store.

WHERE DO YOU SHIP FROM?

MISSING ORDER – TRACKING SAYS DELIVERED

Please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but STORE does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact your local post office or the courier company to discuss the issue and file a claim with them.

As we do not have control once we hand out the package to the carrier, a refund will not be granted in case it is being suggested, that the parcel was not delivered.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods to make your shopping experience as convenient as possible. Our accepted payment methods include:

Credit Cards: We accept Visa, Mastercard, American Express, and Discover.
Debit Cards: We accept debit cards with the Visa or Mastercard logo.
PayPal: You can also pay for your purchase using your PayPal account.
Apple Pay: If you’re shopping on a compatible Apple device, you can also use Apple Pay to complete your purchase.

Please note that we do not accept personal checks, money orders, or any other forms of payment not listed above. If you have any questions or concerns about payment methods, please don’t hesitate to contact our customer service team for assistance via email at support@homegearup.com. We’re here to help make your shopping experience as smooth as possible.

DO YOU OFFER REFUNDS?

Yes, we offer refunds in certain circumstances. If you’re not satisfied with your purchase, you may be eligible for a refund. Here are our refund policies:

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will provide you with a refund or a replacement.
Incorrect Orders: If you receive an incorrect order, please contact our customer service team within 7 days of receiving the item. We will provide you with a refund or a replacement.
Change of Mind: If you change your mind about a purchase, we offer a 30-day return policy. You can return the item for a refund, but you will be responsible for the return shipping costs.

Please note that some products may be exempt from our refund policy. These products will be clearly marked as non-refundable on the product page. If you have any questions about our refund policy, please contact our customer service team at support@homegearup.com.

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